Return & Refund Policy

Effective Date: August 16, 2026

At NUVANSH, we are committed to providing genuine products and a fair shopping experience. Please read our Return & Refund Policy carefully before placing an order.

🔁 Return & Exchange Eligibility

Returns or exchanges are accepted only for eligible claims after verification by our Quality Team.

You may request a replacement or refund if:

  • You receive a wrong product.
  • The product arrives with physical damage, including dents, scratches, cracks, or manufacturing defects.
  • The product is significantly different from the item you ordered.

📹 Mandatory Proof

To prevent fraudulent claims, the following is mandatory for every return, exchange, or refund request:

  • A complete unboxing video recorded from opening the sealed package until the product is fully visible.
  • Clear photos showing:
    • The product
    • The shipping label
    • The damaged or incorrect item
  • Your Order Number

Claims submitted without a valid uninterrupted unboxing video may not be accepted.

🚫 Non-Returnable Products

The following products are not eligible for return or refund unless you receive the wrong product or a verified manufacturing defect or transit damage.

  • Ethnic Wear
  • Sarees
  • Kurtis
  • Lehengas
  • Anarkali Suits
  • Co-ord Sets
  • Sneakers & Shoes
  • Football Jerseys
  • Clearance / Final Sale Items
  • Gift Cards

🔄 Exchange Policy

If your claim is approved:

  • We will arrange a free replacement, subject to stock availability.
  • If the replacement product is unavailable, a full refund will be issued.

💰 Refund Policy

Approved refunds are processed only after:

  • Receiving the returned product.
  • Completing our quality inspection.

Refunds are issued to the original payment method within 7–10 business days after approval.

Bank processing times may vary depending on your payment provider.

❌ Return / Refund Requests Will Be Rejected If

  • No unboxing video is provided.
  • The product has been used, washed, or altered.
  • Original tags or packaging are missing.
  • The item is damaged after delivery due to customer handling.
  • Wrong item is returned.
  • The claim is false or misleading.
  • The request is made after the allowed return period.
  • Evidence provided is insufficient for verification.

📦 Cash on Delivery (COD)

Cash on Delivery (COD) is available only on selected products and eligible PIN codes.

Certain products may require advance payment before dispatch.

NUVANSH reserves the right to refuse COD based on product category, delivery location, or previous order history.

📩 Need Help?

For return or refund requests, please contact us at:

Email: contact@nuvansh.com